Choose the fastest path.
Use the reference from the affected transaction, order, goal, Nest, claim or account screen whenever one is available.
WhatsApp Support
Best for guided troubleshooting and sending a reference plus a short explanation.
Open WhatsApp →Email Support
Useful when an issue needs a fuller written timeline or supporting non-secret information.
support@kedutrust.com →Official Help Center
Detailed, versioned guides maintained through the KeduTrust Documentation Center.
Browse official guides →Go directly to the right workspace.
KeduTrust now spans everyday money, commerce, family tools, legacy planning and specialist services. Opening the affected module first often gives you the reference or status Support needs.
Transfers & transactions
Send Money, deposits, withdrawals, exchange and transaction status.
Open Transaction History →Account & security
Verification, password, Transaction PIN, trusted-device and account protection.
Open Settings →Bills, airtime & data
Airtime, data, electricity, TV, internet, utility verification and Pay Again.
Open Bills →Kedu Shopping
Products, orders, payment holds, delivery, QR confirmation, disputes and refunds.
Open Shopping →Kedu Business
Merchant onboarding, store, orders, fulfilment, payments and settlement questions.
Open Merchant Hub →KeduTarget
Goals, wallet funding, public contribution links, contributor records and exports.
Open KeduTarget →KeduNest
Family savings, contributions, withdrawals, family links and public funding.
Open KeduNest →KeduLegacy
Beneficiaries, executors, asset pointers, will workspace, notices and legacy readiness.
Open KeduLegacy →KeduVault & KeduBoost
Locked savings, Spend & Save automation, eligibility and withdrawal behavior.
Open savings tools →Kedu Credit & Cards
Eligibility, applications, offers, active facilities, repayment and supported cards.
Open Kedu Credit →Global Cash & FX
Quotes, provider payments, international settlement and foreign-currency questions.
Open Global Cash →Crypto Hub
Digital-asset wallets, networks, deposits, withdrawals and blockchain references.
Open Crypto Hub →KeduLegacy has a separate Claim Centre.
If you are reporting a death, acting as an executor/administrator, or believe you may be a beneficiary or other estate participant, use the official Claim Centre. A public claim does not reveal whether a person has an account, disclose a balance or automatically prove entitlement.
What Support will never need from you.
Never send your secrets.
KeduTrust Support can investigate using safe account and transaction references. Do not send:
- your password;
- Transaction PIN;
- OTP or authentication code;
- full card number/CVV;
- crypto private key or seed phrase;
- a screenshot that exposes those secrets.
Unfamiliar activity?
If you see a transaction or security event you do not recognize:
- review Transaction History;
- secure your account credentials;
- review Settings/security controls;
- contact Support promptly with the transaction reference and time.
Send facts, not secrets.
These details usually help Support identify the correct record faster.
Common support questions.
What is KeduTrust today?
KeduTrust is a connected digital finance, commerce, family and legacy platform. Enabled modules can include wallets, transfers, withdrawals, bills, Shopping, Kedu Business, SafePay, KeduTarget, KeduNest, KeduVault, KeduBoost, KeduLegacy, credit, cards, Global Cash, KeduWealth, KeduCircle and Crypto Hub.
Why can a transaction remain pending?
Some transactions depend on an external bank, payment provider, biller or blockchain. KeduTrust may keep the original reference pending or under review until the provider result is final. Check Transaction History before attempting the same action again.
What is different about KeduLegacy support?
KeduLegacy contains planning and estate-administration records. Customer plan changes can require the customer's Transaction PIN. Estate/claim administrators use separate authorized admin controls and do not need the customer's PIN. KeduLegacy does not automatically distribute a deceased customer's wallet.
Can Support tell me whether a deceased person has money in KeduTrust?
Not through an unverified public enquiry. The KeduLegacy Claim Centre is designed to avoid exposing account existence or balances to an unverified claimant. Identity and legal authority can be reviewed through the estate process.
Why does Electricity ask for customer details?
Supported utility flows can verify the customer name and service address before payment. If the provider cannot return the required identity/address for a utility flow that requires it, KeduTrust should not present that account as fully verified.
What does Pay Again do?
Pay Again prepares a new bill transaction from a successful recent payment. It does not silently debit your account. Current provider products, pricing, verification and Transaction PIN requirements still apply.
Where do I get help with a Shopping order?
Open the order first so you can see its delivery, hold, dispute or settlement state. Use the protected-commerce workflow where available, then contact Support with the order reference if the state remains unclear.
Can Support ask for my PIN to fix an account?
No. Do not provide your customer Transaction PIN, password or OTP to Support. Administrative permissions are separate from customer credentials.